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Hi Bruce, I just wanted to tell you again how pleased we are with the buying experience with you, DeLillo Chevrolet and with the new Impala. As you know this is the second new vehicle we have purchased from you at Delillo and we were very happy with the experience and the price both times. We really appreciate the simple no pressure, no haggle, one low price service we received, with no "hand off" to another salesman or manager. We have shopped several dealers in the past and your service was by far the best, so we bought from you. You were willing to find the specific vehicle we wanted both times, at the right price and to get it promptly. We will continue to come back to you in the future and to send our friends. Thanks again. I would like to take a minute to commend and thank Bruce Delmonico and Jerry Wright for making our buying experience a pleasure. These two gentlemen are an asset to your company. Bruce worked on his day off to find the right vehicle for us. We never felt pressured and he worked with us to satisfy our every need. We can see why DeLillo Chev is highly respected with a sales manager like Jerry Wright. Jerry came out to greet us and to offer us the best deal possible. Both of these gentlemen are true professionals and DeLillo Chev should be proud and thankful they employ individuals that sincerely care about a customer. Thank you! Dear Bill, I just wanted to drop a few lines to tell you what a great help Mark, your service manager was when I had a problem with my radio. I had been in few times regarding the same problem of the radio sound fading from front to back and side to side. After a few radios later and being told they couldn't find the problem I was directed to call Mark. I explained the problem. He jumped on it and it is now fixed. It was the diagnosis that eluded all but Mark.
I want you to know my service writer Rick was also very helpful. When I heard the service repair people could not find the problem he could hear how frustrated I was feeling and put my mind to rest that Delillo would find the problem and directed me to the correct person to do just that. I was very thankful! This experience has confirmed in my mind I have chosen the correct dealership for the needs of my car. Thank you!! Sharon
Bill, I just wanted to send you an e-mail about your service department. I wanted to commend them on their outstanding customer service. I have brought my vehicle in for service many times, warranty and non warranty, and have had nothing but excellent service in a very timely manner. I hope to continue a great relationship with the folks at Delillo Chevrolet. I am a very satisfied customer and look forward to many more years as a customer. Keep up the excellent work.
Thank You, Brian
Dear Mr. Demarest, I have purchased several vehicles from your dealership and have always found Jerry Wright to be helpful, kind and a pleasure to do business with. He has made us feel welcome and has created an atmosphere for us that has developed a lasting loyalty to him and your dealership. Once we have purchased these vehicles, we have had all our cars serviced in your service center. Augie Silvas has stepped in and has been a joy to work with. He has gone to great lengths to make us happy. We have always had wonderful service from all of your service advisors, not just the advisor in charge of our accounts.
The reason I am writing this now, is that I have realized, with the purchase of a new volkswagon, that the service, treatment, and respect I have received from your personnel is not industry wide. I have taken your wonderful service for granted. I was shocked to discover that good service was not available elsewhere. This puts your level of service on a whole new level. It is, and has always been, outstanding.
Thank you and all of your personnel for the care they have given to us and our cars. Kelly
I called your dealership last Friday and spoke with Don Anthes, requesting an appointment on Monday to get the “service engine light” checked on my 2002 Trailblazer. It had been coming on intermittently over the last two weeks. Although I don’t have a regular service consultant, Don was very helpful. I got an appointment for the following Monday morning.
When I arrived Rick Angeles contacted me almost as soon as I drove up. I told him I had spoke with Don last week. Rick took all of my information and looked up my vehicle history on the computer. I also requested your people check for something that was rattling up front when I would hit any kind of bump in the road.
Don called me a short time after I got home and said the front struts I had apparently had installed recently weren’t bolted tight enough, and that was what was rattling. They were tightened. I had been at the tire dealership that had installed the struts just two days before calling Delillo Chevy for the appointment, and asked them to check the noise. They obviously didn’t do it. Anyway, we got the car fixed and back to us Friday afternoon.
I wanted to let you know how pleased I was with the timeliness of my appointment and Don and Rick’s help and attitude. Don and I were in phone contact 2 or 3 times that day. If he wasn’t by his phone he got back to me very quickly. My former Ford dealership service rep wouldn’t ever call me back when I had questions about my van. That’s why they are my former dealership. I was use to being immediately “kisses off” by service reps as soon as I told him that I had talked with someone else.
Thanks again. You’ve got good people working for you.
Lee
Dear Sir or Madam:
I wanted to write and say thank you to your entire dealership and especially Sean Donnelly. My daughter Samantha lives in Huntington Beach and I live in Boise, Idaho.
Even with Samantha being 24 years of age and having served her Country in the United States Coast Guard for four years, as a Dad you still have a fear of a person or company taking advantage of your child. Our first experience with DeLillo Chevrolet was when Samantha was having car problems with her older Chevrolet Cavalier, which served her very well by the way. She was close to AAMCO dealer and called them. Over the phone the AMMCO employee told her from his experience they would have to rebuild the engine. Now I’m not a mechanic but I am also not stupid. I would think you would at least need to look at the car or listen to the engine. I went online looking for a Chevrolet dealer and found your location. I had Samantha call your Service Department and the problem was taken care of for a reasonable price. On Friday the 19th of October, Samantha called with another car problem. She contacted your service department and got the car there. She called me with the details of the problem and we determined that with the age of the car and her commute she should look at buying a new car. My wife and I have purchased a lot of cars over the last 26 years and have dealt with the typical high-pressure salesman. It was a nice change to deal with Sean Donnelly. He made Samantha’s first new car purchase a pleasant and exciting experience. As hard as Samantha works and her pleasant attitude towards other people she deserved to be treated that way. In closing I just wanted to once again say thank you. You made a Dad and Mom worry less and a young lady very happy. I think you have a customer for life with Samantha.
Sincerely,
Dennis Mike Mahan To Whom It May Concern: I wanted to take a moment to let you know what I think of Phillip Villegas. I usually don't bring my cars to the dealer for service after the warranty is over. There is always an exception to the rule. I bring my Taho, Corvette and GMC Denali to your dealership because of the service I receive from Phillip. I just want you to know that he is an asset to your dealersip. Phillip always goes out of his way to make sure my car is perfect and I am happy with the service I receive from DeLillo. He remembers my name every time I drive in and is always pleasant and honest. I hate to say this but I have always thought dealers only care till they get their money on a new purchase but I feel different about your dealership because of Phillip. I think he is a great guy and that is why I keep coming back to DeLillo. Bill Just a little note to let you know you have one of the best Chevy salesmen in the business. My wife and I have now purchased 5 cars and trucks through your sales guy Sean Donnelly. The first two while we still lived in Orange County, one while we lived in Springfield Oregon and the last two from Phoenix Arizona. My wife and I would not dream of buying a car from anyone else, even if we had to travel 1200 miles ( from Springfield) to accomplish the fact. None better at what he does. Many thanks Bill Just a big thank you to Mark Peeler for all his help in resolving a very thorny problem when no one else could or would attempt to. My wife and I bought a 2002 Buick Rendezvous from your salesman Sean Donnelly a couple of years back, which by the way my wife still loves and thinks is the best she has ever driven. Well several months ago the gas tank started to leak, and repeated calls to GM and others about the possibility of a recall and having the work done under that process led to more anguish and the possibility of of a several hundred dollar repair. We did as we were asked and had it checked out at our local dealership (by the way we live in Phoenix AZ ), at a out of pocket cost of 50-60 dollars, and still nobody would do anything. We spoke with Sean on the matter, and he put us in touch with Mark Peeler. Mark was just great, did some research and found out about an up and coming recall and let us know how to go about following through on it. Long story short, because of his help we managed to get the car repaired at no further out of pocket expense to us , and a request for rebate from GM for the diagnostics test resulted in a recent check to even cover those costs. Thank so much to Mark for all his hard work and to Sean for his guidance to the proper sources to get the job done. Thank you Attention General Manager and Service Director. This is Alex Merino a customer of yours and proud owner of a 2005 Silver Corvette. After my last visit at your service department I felt that I needed to put a good word for two of your employees: Darrin Smith and Pam. As a business owner serving the automotive industry and staffing 5 employees I know the value of good work and how a business will thrive or die depending on the quality of the service provided to a customer. I can gladly report to you that in my last visit Darrin Smith and Pam went above and beyond my expectations and were able to help me get the best service for my car as well as sold me an extended warranty plan that best fit my driving pattern. (4 years/40k miles) They took their time, did not rush me, gave me sound advice, looked for service bulletins on my vehicle and made sure that I was well taken care of. Often times you only hear from customers that complain, but as a business owner I know the value of hearing from your customers when things are done right as well. Today thanks to this two employees I can say that I am a happy Delilo customer and look forward their excellent service in my next visit. Keep up the good work Delilo Chevrolet. thanks Alex
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